Please make sure you’re logging in with your Pro Portal email. We’ve found that some users accidentally use a different Ramsey login, which can cause this issue. It’s also helpful to confirm that you have the latest version of the Trusted app installed. You can access it here: https://www.ramseysolutions.com/trusted/ramseytrusted-for-pros
As a next step, try signing out and then signing back in. If the issue continues, please reach out to Pro Support at Trusted.support@ramseysolutions.com for further assistance.